Returns & Exchanges
At Nostrum, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn, tagged items. Our streamlined process ensures that finding your perfect fit is always a stress-free experience.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact and attached.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely affix it to the outside of your return parcel.
Drop Off and Track
Hand over your package at any authorized carrier location and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing